Product Review

This text is an exemplary communication instruction manual for the entire spectrum of child care professionals, from directors and owners to teachers and other staff. Students will learn how to make the most of staff meetings and ensure that the lines of communication remain open between the center management and staff. The text also includes a step-by-step plan for designing family friendly newsletters, handouts and other forms of written communication--all aimed at improving relationships within the center and between the center and families. Plus, a family handbook template can be customized to create a valuable communications vehicle and marketing tool. To aid the reader in applying these many communication concepts to real-life situations, the author has included more than 25 role-playing exercises and examples of effective communication in action.