Product Review

Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity.

 

Topics include:

• The impact of the post-recession economy on recruiting, selection, retention, and turnover
• How companies use social media to learn about job applicants
• The role of technology in performance appraisals
• The latest trends in effective incentive programs and industry benefits
• The changing face of unions and new trends in organizing and collective bargaining
• Social responsibility and sustainability measures, including what companies are doing (and not doing) right