Many of the human conflicts that seize our attention are not ready for formal mediation and negotiation: People do not negotiate about identity, fear, historic grievance, and injustice. Sustained dialogue provides citizens outside government can change their conflictual relationships. Harold Saunders' A Public Peace Process, provides citizens instruments for transforming conflict. Saunders outlines a systematic approach for citizens to use in reducing racial, ethnic, and other deep-rooted tensions in their countries, communities, and organizations.