Product Review

Employee onboarding programs often fail because they are riddled with gaps and not comprehensive enough in scope. This is a costly oversight. It is the responsibility of the supervisor or manager to support new hires, acclimate them to their work group, and provide a well-structured orientation. At last, a step-by-step handbook to assist with onboarding healthcare customer service employees. This indispensable resource quickly and effectively introduces the fundamental elements of the medical front office: customer service, HIPAA, compliance, medical records, and much more. Ensure your employee orientation is consistent, uniform, and complete. Keys to the Medical Front Office provides the framework to guarantee success.