Product Review
This is Volume Three of Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers.
A Four-Volume Set by Karl W. Palachuk
Who needs Standard Operating Procedures (SOPs)? Everyone!
Every computer consultant, every managed service provider, every technical consulting company - every successful business - needs SOPs! One of the greatest books an entrepreneur can read is The Emyth Revisited by Michael Gerber. The conclusion of that book is very powerful: Document your processes.
When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.
Topics in the 4-book set include:Â
- Getting Started
- Finances
- Sales
- Marketing
- Client Management
- Employees and H.R.
- Company-wide Policies
- Technical Support Policies and Procedures
- Practical Examples
 (Monthly Maintenance, Backup and Disaster Recovery, and more)
