Product Review

Comprehensive "how-to" book for measuring business processes and published policies and procedures to ensure variation is minimized, quality is improved, and processes are cost effective. Each chapter is based upon practical, proven guidelines and examples from a "real-life" case study to provide new insights and to show you how to make a better decision. This book explains:

-- Easy and useful methods to measure compliance of business processes and published policies and procedures
-- Communications and training strategies for sharing information using 20 communication methods and 9 training techniques
-- Continuous improvement plans for achieving savings of millions of dollars using the policies and procedures improvement cycle, review and communications control plan, compliance plan, continuous improvement tools, systems audits, streamlining methods, and cost-benefit analyses.

Contents include the policies and procedures improvement cycle, writing effective policies and procedures, establishing a communications strategy, developing an effective training strategy, creating a review plan, establishing a compliance plan, developing a self-assessment checklist, conducting systems audits, and preparing an organization to be receptive to change,