Product Review

This is the eBook of the printed book and may not include any
media, website access codes, or print supplements that may come
packaged with the bound book.

This practical, student-focused text shows
how to focus all of an organization’s resources on continuous
and simultaneous improvement of quality and productivity —
thereby continually improving both performance and competitiveness.
QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE: INTRODUCTION
TO TOTAL QUALITY, 7/e coherently addresses all elements of
quality management, including Lean, Six Sigma, Lean Six Sigma, and
many topics that competitive books overlook (e.g., peak
performance, partnering, manufacturing networks, culture, and
crucial “people” aspects of quality). Direct and
straightforward, it links “big picture” theories and
principles to detailed real-world strategies and techniques.
Throughout, critical thinking activities, discussion assignments,
and research links promote deeper thinking and further exploration.
This edition adds all-new cases, plus new information on topics
ranging from supervision to certification, QFD and SPC to
benchmarking and JIT.