Product Review

TRoubleshooting steps- 1: Make sure that paper is loaded. 2: When you load the paper, load the paper with the print side facing DOWN and slide the paper guides to align with the both sides of the paper. When you load the paper, insert the paper stack until the leading edge touches the far end of the front tray. 3: Check to see if the paper you are printing on is not too thick or curled. 4: When printing on envelopes, refer to Loading Paper, and prepare the envelopes before printing. Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly. 5: Confirm that the media type and the paper size settings correspond with the loaded paper. 6: If multiple sheets of plain paper is fed from the machine, select the setting for preventing double-feed of plain paper. If multiple sheets of plain paper is fed from the machine, select the setting for preventing double-feed of plain paper using the operation panel or your computer. * After printing is finished, disable the setting for preventing double-feed of plain paper; otherwise, the setting is applied from the next time. To set by using the operation panel Press and hold the Stop button until the Alarm lamp flashes 12 times, release the button, then press the Color button to enable the Prevent paper double-feed function. To disable the Prevent paper double-feed function, press and hold the Stop button until the Alarm lamp flashes 12 times, release the button, then press the Black button. To set by using your computer In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper double-feed check box, and then click Apply. Last Step: CLEAN THE PRINT ROLLER THROUGHLY! With an alcohol swab or with rubber cleaner. More than likely, the roller is dirty, therefore the paper does not get picked up.