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ITIL Simplified for Beginners!

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Information Technology Infrastructure Library, also known as ITIL, is comprised of Service Management Practices aligned with IT that are used in most offices as a way to keep things in check, and make sure that the organization is able to deliver value to its customers—no matter who they are, and what services they’re offering

In this book you will learn about:

History

Five Core Values

Service Portfolio Management

Management for IT Services

Financial Management

Business Relationship Management

Demand Management

Design Coordination

Catalogue Management

Level Management

Risk Management

Availability Management

Change Management

Project Transition Planning and Support

Change Evaluation

Application Development

Asset and Configuration Management

Knowledge Management

Event Management

Incident Management

Request Fulfillment

Problem Management

IT Operations Control

Facilities Management

Technical Management

Service Review

Definition of CSI Initiatives

Process Evaluation

Monitoring CSI Initiatives

And a lot more!

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