Product Review

In How to Become an Excellent Server: Earn a Tip Above 20% Every Time, Daniel Lysak provides an entertaining yet informative guide for success in the often challenging world of restaurants. More than just a "how-to" book, it is filled with real life examples and amusing anecdotes. The author applies his research of psychology and people to the ultimate “people job”: waiting tables. Being a server can be a thankless and often humiliating way to earn money, but Daniel Lysak "turns the tables" and puts the server in charge by focusing on personal interaction. The book first takes a deep dive analysis of how a server's relationship with managers, restaurant hosts, bartenders, and fellow servers is crucial to success. Then, the book examines the most important relationship of all: that with the customer. By illustrating the uniqueness of each table, the book provides a framework for working the room - and ultimately earning oversized tips every time. Over one night, increasing the average tip from 15% to well over 20%, a server's income is substantially improved. Daniel Lysak explains how to make it a game, win the game, and enjoy people - peers and customers - at the same time.

"Daniel Lysak’s book is a must-read for all in the hospitality industry, from the kitchen staff to the servers to the top management. My extensive experience in all levels of the restaurant business in America, Italy, and South America tells me that Daniel is 100% right! Use his advice to score 20% (and much more) in tips. Beyond that, use his strategies to get ahead with your boss, your peers, and your clients. Read and reap the rewards."

Matteo Russoniello
General Manager, Il Canale
Georgetown, Washington DC

“When I first met Daniel in my office, I knew in a moment I had in front of me an extraordinarily talented young man with big dreams and a contagious enthusiasm. 
Beyond inspiring, his fearless and eager disposition reflects his roots and the essence of Italian hospitality. Daniel’s “opera prima” is a must-read primer for anyone considering the first step toward a successful career in this industry.”

Franco Nuschese
President, Georgetown Entertainment Group
Owner, Cafe Milano