Product Review

Frequently Asked Questions

Problem 1

If the iAid amplifier is not working correctly

Solution

1. Make sure it is turned ON.
2. When using Zinc Air batteries, the adhesive tab must be removed and Battery must sit for a full minute prior to first use.
3. Check that the Battery Compartment is completely closed.
4. Increase the volume slowly until you hear things comfortably.
5. Make sure the Battery is correctly inserted. If the unit is still not working, try a new Battery.

Problem 2

If the amplifier works, but the volume is too low or too loud

Solution

1. Try adjusting volume. If you find it too loud, lower the volume. If it is too low, increase the volume.
2. Try switching to another listening Mode.
3. If the volume is still too low, try a new Battery as it may need replacement.
4. If the volume is still too loud, your hearing may be too sensitive for iAid. You may reach out to us and arrange a return and refund.
5. Check the Earpiece for blockage. Ensure the opening of the Tip and Stem of Earpiece are clean.
6. Consult your doctor or audiologist.

Problem 3

There is a whistling sounds / disconcerting noise in the background.

Solution

1. Firstly, the lower the volume. Make sure that it always begins with volume at the lowest point and then slowly increase the volume until you feel it the most comfortable. Make sure the earpiece is clean and inserted properly. 2. It is important to get used to both sounds you are focusing on the background noise as well.
3. Adjust to the suitable mode and volume settings. If the sound is still disconcerting, you may be too sensitive for iAid. You may contact us and arrange a refund.