Product Review

Frequently Asked Questions


Question 1
If the iAid amplifier is not working correctly

Solution
1. Make sure it is turned ON.
2. Make sure the battery is correctly inserted. If the unit is still not working, try a new Battery.
3. If you do not use iAid for a long time, please take out the battery to avoid leakage of the battery to erode iAid,
stick battery with the paper to prevent the battery from touching the air and increase the service life of the battery and the amplifier.

Question 2
If the amplifier works, but the volume is too low or too loud Solution
1. Try adjusting the volume. If you find it too loud, lower the volume. If it is too low, increase the volume.
2. Try switching to another listening Mode.
3. If the volume is still too low, try a new Battery as it may need replacement.
4. If the volume is still too loud, your hearing may be too sensitive for iAid. You may reach out to us and arrange a return and refund.
5. Check the Earpiece for blockage. Ensure the opening of the Tip and Stem of Earpiece are clean.
6. Consult your doctor or audiologist.

Question 3
For whistling sounds or disturbing noise

Solution 1. Be sure Earpiece is clean and inserted securely.
2. Decreasing the volume. Be sure you have allowed yourself to become acclimated to your iAid by using it in small increments and slowly increasing your usage time.
Always begin with volume at the lowest point. Increase volume one click at a time, at a slow pace, until you find it most comfortable.
It is important to get used to both sounds you are focusing on and background noise, as well.
3. Adjust Mode and Volume settings to help acclimate. If the sound is still disconcerting, you may be too sensitive for iAid. You may reach out to us and arrange a return and refund.